return policy

Hong Kong (Online Only)

We hope that you are happy with your BUKEYLUX order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 7 working days from delivery.

We will offer you a credit note which valid for one year. A pick up and repacking fee of your furniture will be deducted from your credit note. Return fee is 20% of the original price of the furniture.

If you want to exchange the goods, please e-mail us at [email protected] within 24 hours from the date you receive the goods. We will confirm your request of return order by e-mail.

Please send back to us within 7 days of receipt in their original packaging to the BUKEYLUX addresses below.

Address:
香港牛頭角定安街25號樂善大廈

Returned goods must be unopened, unused and in a re-saleable condition. For example, the item must have all its original packaging. We are not responsible for the return fees. The goods are your responsibility until they reach us.

Should you wish to cancel an order before it has been dispatched (furniture order only), please contact us at [email protected] within 48 hours from the date you placed the order with us. We will confirm your cancellation by e-mail. If we are not informed of the cancellation within 48 hours from the date you placed the order, we will not accept the cancellation.

If you want to exchange the goods but do not return the cancelled goods to us within 7 working days, we shall be entitled not to offer any exchange of goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or refund. Please notify us immediately upon the delivery by e-mailing us at o[email protected] . We will ask you to email a photo of the damaged goods as part of our quality assurance check. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged.

This exchange or return policy is not applicable to BUKEYLUX gift vouchers, made-to-order items,  consignment products or Christmas, tabletop, bedding essential & promotional or sale items. We will not, under any circumstances entertain a request for cash refund or credit note.

Consignment products include Sealy mattress, NUDE, Visual Sonic, soundRIPPLE, Pet items etc.

Made-to-order products include NUDE, Giovanni marble dining table, Indigo mattress, Headboard, Divan, Moderna bed, Andrea bed, Emma bed, Bilbao Bed, Nathan Bed, Basel, Turin, Genoa, Vancouver, Flynn Sofa, Rugs etc.

If you have any queries regarding our returns policy, do not hesitate to e-mail us at [email protected].